Much like aged user accounts, I have applied the same concept to workflows. The thing I like most is the concept is simple and easy to understand by business people. Every one knows Current, 30, 60, 90 and 120+ days. Workflow has continued to be such a problem area for so many sites I rewrote the paper for the AUSOUG conference in both Perth and Melbourne Australia 2009. I have now also devoted 3 full PAMtutorials to the subject of workflow so I would encourage anyone interested in better managing Workflow to check these out as well!
To date I have found that many of the current methods of managing workflows have proved to be ineffective - so many workflows get lost or just hang a round in various states of completion, for some times up to years. It is not uncommon to find several thousand workflows with various completion statuses in many cases dating back several years. The tidy up cost can be enormous.
This presentation demonstrates how to apply standard Accounts Receivable Aging principles to the management of workflows identifying and focusing on slow workflows in the same way as we identify we identify and focus on slow payers.
View / Download paper (.pps)
All preformatted reports referred to in this paper are available from the Free Reports page under the section Managing Workflow Paper 2008 (Aged Workflows).
Last update: May 2009