In mid-2008 I ceased fulltime work and took up small strategic contracts only. This gave me the time to write PAM incorporating pretty much all I have learnt, monitored and reported on in Applications Administration over the years.
In the 18 months between August 2009 and February 2011 we built and released
PAM Version 1.0 as a series of tutorials, each release
comprising a software pack and accompanying PAMtutorials that explains:
Whilst with subsequent versions of PAM the software and PAMtutorials now come as a single download to save you installation time and to cater for the more experienced operator who wants the full monitor from day 1, the tutorials are still an integral part of the PAM offering. My reasoning for providing the tutorial approach was that in today’s market place most of the large complex enterprise tools available are provided with training that you have to fit in amongst managing your business. In my opinion the training provided spends more time on configuration of the tool, dashboards and reports, with little to no time on interpreting the information provided and what to do with that information. So as a result, only a small percentage of the tools functionality usually gets used, what generally happens is you just become more efficient at the stuff you know and feel comfortable with. This in my mind defeats the purpose. The basics still get missed. PAM addresses this as the PAMtutorials clearly explain why we look for a particular item, the alert that PAM provides and what to do with the information.
In addition – once you decide a tool would help, most OEBS tools in the market are large, high cost enterprise level tools which means you generally have to wait forever for the selection and purchase process to complete and then a few months more for implementation, training and configuration for your site. Who wants to wait that long?
I thought, wouldn’t it be good to have a product that installs in 5 minutes, is self-configuring and provides information alerts, reports and processes in a format readily usable by the Apps Administrator and business users, just like the old point products used to be…AND you get all the training on why monitored items are important and what to do them.
As a unique point of difference to anything else I have seen out there, PAM deliberately focuses on the educational element and provides all the software and reporting you need to implement that learning. Hence the PAM tag, "blurring the lines between product and training"
PAM is an “alert on exception” application that only monitors OEBS activity, it does not monitor databases, networks, operating systems etc… and does not try to be all things for all people.
PAM is not a tool dumped on your desk with a training regime scheduled by the vendor. We understand you are in the business of managing your application not managing a tool and PAM has been designed accordingly. Instead, PAM Version 3 comes to you FREE as a simple, single pass software download of the complete application monitor. PAM and features 19 accompanying practical, learning based PAMtutorials so you get all the detailed learning modules to enable your skills and knowledge to grow. This learning is just as important as the monitor itself, as a monitor without knowledge of how to maximise the value of it's outputs is of little use.
Also, as an add on to PAM V3.0, you can now install PAMappview – Activity snapshot for the Applications Administrator.
Every good Apps Administrator dreams of having the answer to “How’s my day going?” in one simple screen with drill downs and now you can have it for FREE with PAMappview. PAMappview snapshots all that really useful stuff… How is application response time tracking today? …How are my concurrent managers currently performing? …What is going on with workflow?…Are there currently long running jobs that will cause my users to complain? What PAM alerts have been raised recently? PAMappview is a FREE optional extra for your FREE PAM application and yes, of course it has a super informative user guide as well as references to all the relevant PAMtutorials to increase your knowledge in each area. It wouldn’t be PAM without our unique learning guides!
Here at PIPER–Rx we believe its all well and good having information provided by your Application monitor, but in reality it's what you do with that information that makes the difference. Through the PAMtutorials and the PAMappview user guide, you will learn how to use the information you are obtaining from PAM to improve the day to day efficiency of your OEBS application. Each PAM alert e-mail cross references you to the relevant PAMtutorials, as well as providing detailed information on the nature of the alert and what to do to obtain more information about the issue.
Don't forget to have a look at our PAMtutorials page. It gives you a great snapshot of the contents of each PAMtutorials as well as access to individual PAMtutorials downloads.
OK, so you have heard about PAM , you’ve read our Legal Notice and Disclaimer and you are debating whether to give PAM a go. Worried about where to start? Well stop worrying, you don’t need to be going near your production environment any time soon....not until you are completely comfortable with what you are doing. One of the best things about PAM is that provided you are using a fresh copy of production, you will still get great outputs you can use to improve your organisation’s OEBS efficiency without going anywhere near production! All you will be missing is the daily activity information but you can get to that later once you are entirely comfortable with PAM .